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UN Tourism Members Promote Investment and Education as International Arrivals to the Americas Grow

UN Tourism Members Promote Investment and Education as International Arrivals to the Americas Grow

The 69th meeting of the UN Tourism Regional Commission for the Americas brought together prominent representatives of countries of the region in the Cuban city of Varadero. The meeting addressed the challenges and opportunities of the tourism sector that the region is facing.

The meeting was held in a positive context, as data for 2023 shows an 88% recovery in international arrivals, compared to the results recorded before the pandemic. This percentage translates to 1.3 billion trips globally, which is 34% more than in 2022.  

In the case of the Americas, the UN Tourism Secretary-General, Zurab Pololikashvili, highlighted the good figures recorded, which even exceeded the global average: “The region recovered 90% of pre-pandemic levels in 2023. In addition, only four subregions around the world have increased the number of arrivals compared to the 2019 figures, with two of them belonging to the region’s area of influence: Central America and the Caribbean, with growth of 5% and 1% respectively. For its part, South America almost reached the results of 2019, recovering 94% of arrivals, while North America registered 87%. These figures lead us to consider a new scenario for tourism in the Americas." 

The investment framework in the region 

For its part, South America almost reached the results of 2019, recovering 94% of arrivals, while North America registered 87%. These figures lead us to consider a new scenario for tourism in the Americas.

Tourism investment was one of the main topics of the Regional Commission, taking into account that, between 2018 and 2023, Latin America and the Caribbean received 359 greenfield foreign direct investment (FDI) projects, which totalled 29.526 billion US dollars and represent more than 115,000 jobs.  

During the meeting, the specific case of Cuba was presented. The country is among the ten leading countries in terms of receipt of investment announcements in the tourism cluster. This list is headed by Mexico (109 projects announced) and Colombia (45), followed by Brazil and the Dominican Republic (with 33 each), Peru (30) and Argentina (24). This is followed by Cuba, Costa Rica and Chile with the same number of projects (17 each) and Ecuador with 6 initiatives. 

Likewise, in the presentation of the data, the importance of Latin American and Caribbean countries as investors in the Americas was also evident, since, in the same period between 2018 and 2023, entrepreneurs of the region made 80 greenfield foreign direct investment announcements, for a total of 3.898 billion US dollars.  

Education and technical training to create value in tourism development 

Education was another of the topics addressed at the meeting. Training plays a crucial role in empowering people with the skills and knowledge that tourism demands. These training activities allow them to evolve in their professional careers and move towards an improvement in employment, which has a direct impact on the development of the sector. 

Latin America has been able to recognize the importance of initiatives aimed at education and technical training promoted by associations, educational institutions, government agencies and private sector actors. In this way, it is intended to promote tourism growth that preserves cultural heritage and protects natural resources.  

In this regard, Natalia Bayona, Executive Director of UN Tourism assured: “Education is key for UN Tourism and is also present in relations with Cuba. In fact, the Organization has awarded a total of 960 scholarships in the region for online courses in our Tourism Online Academy, the virtual teaching platform with free and accessible courses for everyone. Of the total, 30 scholarships have gone to Cuba, the host country." 

Tourism Law Observatory for Latin America and the Caribbean 

Uruguay's candidature to host the office of the Tourism Law Observatory for Latin America and the Caribbean in Montevideo was also considered on the agenda of the conference.  

This entity, created jointly by UN Tourism and the Inter-American Development Bank, will be in charge of managing a pioneering digital tool that allows – in a continuous and systematic way – to collect, analyse, update and disseminate tourism regulations. The platform, which is being developed with the support of a network of academic collaborators and experts in Tourism Law, will include both the current regulations in the region and those that are in the process of development. 

Preparations for World Tourism Day  

The regional meeting closed with a review of the preparations for World Tourism Day, which will be celebrated on 27 September. In 2024, Georgia will host this celebration, which will take place under the theme 'Tourism and Peace' to highlight the role that the sector can play as a vehicle for agreement and an instrument of harmony.  

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Amadeus & UN Tourism joint report reveals tourism in the Americas is on the rise

Amadeus & UN Tourism joint report reveals tourism in the Americas is on the rise

Data shows strong growth, especially in the Caribbean and Central America

Demand for travel to destinations across the Americas is on the rise, a new report released today by Amadeus in collaboration with UN Tourism shows.

"Travel Insights 2024: Focus on the Americas, May to August 2024," is the second in a series of reports providing insights into global tourism with a focus on the Americas and its subregions, North America, South America, Central America, and the Caribbean.

UN Tourism data shows that an estimated 1.3 billion international tourists were recorded around the world in 2023, an increase of 34% on 2022 volumes, and forward-looking data for 2024 suggests that demand will continue to stay strong. International tourist arrivals in the Americas in 2023 reached 90% of pre-pandemic levels.

We are happy to strengthen our partnership with Amadeus, with this newest joint report providing our Member States with valuable insights for the year ahead

Looking ahead, Amadeus data shows that searches for travel between May and August 20241 have increased by 132% compared to the same search period in 2023. Air travel indicators for the same search period show that airlines are responding to this growing demand for travel given that air capacity has increased for the May – August period to 111%, compared to 2023 capacity volumes.

Continued growth for the Americas

Travel volumes remain strong, with the US, UK, and Brazil as top markets that are searching for travel to the Americas during the May to August 2024 period.  North America has the greatest share of total searches among the Americas subregions for the search period, capturing the top three searched destinations by worldwide travelers: New York, Toronto and Los Angeles.

Average hotel occupancy across the Americas is tracking at the same level as 2023 for the May to August time period. However, occupancy numbers are expected to grow as the peak travel seasons draw closer due to the increase in last-minute booking patterns.

The report highlights several insights for the subregions for the May to August 2024 search period, including:

  • North America – for North America, the US, the UK, and Brazil are the top markets searching for travel. However, we are seeing growth in air searches from China and Japan for travel in North America.
  • Central America – the US is the top market searching for trips to Central America (followed by Canada and the UK). Costa Rica remains the most searched-for destination in the subregion.
  • South America – Argentina and Brazil are also rising in popularity as destinations compared to 2023, based on searches. Buenos Aires, Sao Paulo and Santiago are the top three searched for destinations by travelers in the Americas searching for travel. 
  • Caribbean – The US, Argentina and France are the top markets searching for Caribbean travel, with Punta Cana the most-searched-for destination.

Francisco Pérez-Lozao Rüter, President, Hospitality, Amadeus, "This second report from Amadeus' partnership with UN Tourism continues to show the importance of data insights for the industry. Traveler interest and search patterns continue to change throughout the year, and it is vital that travel organizations are aware of the current trends and those that could continue to evolve. For example, when it comes to hotel occupancy, the data highlights the importance for travel companies to remain flexible so they can be responsive to the last-minute patterns of travelers today."

Zurab Pololikashvili, Secretary-General, UN Tourism said, "Market intelligence is vital for destinations everywhere, especially as demand for travel continues to rise strongly. We are happy to strengthen our partnership with Amadeus, with this newest joint report providing our Member States with valuable insights for the year ahead."

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1 The data included in the report is from Amadeus Search Analytics, Amadeus Booking Analytics, Amadeus’ Demand360®, and Amadeus Air Traffic Forecast as of February 29, 2024.

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UN Tourism International Forum – Quintana Roo “Tourism and Culture: A Picture-Perfect Relationship”

UN Tourism International Forum – Quintana Roo “Tourism and Culture: A Picture-Perfect Relationship”

Quintana Roo and UN Tourism highlight the potential of audiovisual tourism: Current trends point to the greater dynamism of destinations that promote their cultural and tourism offerings through audiovisual content.

Organized by UN Tourism and the Government of the State of Quintana Roo through the Tourism Promotion Council of Quintana Roo – an entity that is an Affiliate Member of UN Tourism – the International Forum "Tourism and Culture: A Picture-Perfect Relationship" has put the spotlight on the potential of audiovisual tourism to boost the product offerings of destinations and its suitability for tourism marketing and promotion. Participants discussed the creation and implementation of public policies for promotion through audiovisual content, raising awareness among tourists about environmental and cultural protection through on-screen content, as well as the broader relationship between tourism, culture and creative industries.

"As part of the diversification of tourism offerings, audiovisual content can foster relationships and cultural affinity between different countries and communities. Both tourism and the audiovisual sector celebrate and promote culture, foster employment and offer opportunities for growth," said Zurab Pololikashvili, Secretary-General of UN Tourism. 

Mara Lezama, Governor of the State of Quintana Roo, said: "I am proud to share that we are moving decisively towards a new era in tourism. We have consolidated public policies that promote the diversification of our tourism offerings, including the cultural segment as one of the fundamental pillars. Our Mexican Caribbean, with its paradisiacal landscapes, its cultural wealth and first-class tourism infrastructure, is positioned as an ideal setting to strengthen our offerings and position Quintana Roo as a leading player in the audiovisual field."

Both tourism and the audiovisual sector celebrate and promote culture, foster employment and offer opportunities for growth

The event was held within the framework of the 11th edition of the Xcaret Platino Awards for Ibero-American Cinema, the largest gathering of the Spanish-speaking audiovisual industry, and brought together experts from the world of tourism and culture.

In the framework of this event, UN Tourism signed a Memorandum of Understanding with the Xcaret Group – an Affiliate Member of the Organization – that lays the foundations for collaboration aimed at jointly promoting good practices in the preservation of cultural heritage, both tangible and intangible, and the welfare of local communities.

UN Tourism, working for the development of audiovisual tourism

UN Tourism has been expanding its work in the field of audiovisual tourism to respond to the increased demand for recommendations and guidance regarding the development of public policies and the sustainable development of this tourism segment. The recent joint UN Tourism – NETFLIX study "Cultural Affinity and Screen Tourism – The Case of Internet Entertainment Services" offers policymakers and tourism sector actors valuable information and recommendations to develop and implement policies that make their destinations attractive to audiovisual producers. Likewise, it aims to help in the formulation of strategies focused on promoting tourism and the consumption of local culture, and investing in training and education to develop the film sector and local creative industries, in order to ensure a high level of talent, infrastructure and production capacity.

Destination Quintana Roo

The State of Quintana Roo continues to strengthen its position as a tourism destination, thanks to large-scale projects such as the launch of the Mayan Train. Quintana Roo received a record number of tourists in 2023, with more than 20 million, and is taking actions to safeguard its cultural and natural heritage, in line with its Quintana Roo 2030 Sustainable Tourism Master Plan.

11th edition of the Xcaret Platino Awards

With the aim of promoting, disseminating and bringing Ibero-American culture and film-making closer together, the Xcaret Platino Awards for Ibero-American Cinema annually brings together the most prominent figures of the Latin American audiovisual industry and recognizes the best audiovisual productions in Spanish and Portuguese.

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Regulation of Adventure Tourism in Ecuador

Regulation of Adventure Tourism in Ecuador

In Partnership With: The Ministry of Tourism of Ecuador

Calendar

6 months

Location

Ecuador

Focus

Enhance Ecuador's adventure tourism sector by improving regulatory frameworks aligned with the country's tourism landscape, providing tailored training for officials and providers, and developing an informed consent template based on international standards.

Milestones Ahead

Our focus for the next three months will be to develop an initial regulatory proposal and recommendations in collaboration with the government of Ecuador. This will involve defining innovative forms of adventure tourism within the legal framework. Furthermore, we will be engaging both, the public and private sectors, in capacity­building activities on crucial topics such as insurance and safety standards, informed consent, and comparative legislation.

Stay tuned for more updated on our progress towards enhancing Ecuador’s adventure tourism sector!

We are excited to announce that the initiative has begun with a productive working meeting.

During this session, we defined the official contact points, established a clear schedule of activities, and received an informative revies of Ecuador's current tourism legislation from the Ministry of Tourism.

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UN Tourism Visit to Jamaica

Resilience through Diversity and Investments the Focus on UN Tourism Visit to Jamaica

UN Tourism put the focus on building a more resilient sector during an official visit to Jamaica.

With the latest UN Tourism data showing international arrivals returning to 87% of pre-pandemic levels at the end of 2023, emphasis has now shifted to protecting the sector from future shocks. The official visit of the delegation led by Secretary-General Zurab Pololikashvili coincided with the second Global Tourism Resilience Day. A series of high-level meetings in Jamaica also advanced shared efforts around ethical, inclusive and sustainable tourism as well as the priorities of education and investment.

Investments and education to build resilience

Every level of tourism must be ready to deal with shocks and emergencies and able to adapt to whatever challenge comes our way

Through the work of UN Tourism, Global Tourism Resilience Day (17 September) was established by the United Nations General Assembly in 2023 with the aim of protecting the sector, including its businesses and workers, from future shocks. The second annual celebration was held in Montego Bay, Jamaica, itself one of the leading destinations in the Caribbean and Americas. UN Tourism Secretary-General Pololikashvili joined Jamaican Minister of Tourism Edmund Bartlett and leaders from the public and private sectors for a special one-day conference on the theme. UN Tourism advanced work for greater resilience through:

  • Investments: As part of an ongoing collaboration with the Development Bank of Latina American and the Caribbean (CAF), UN Tourism will add to its collection of “Tourism Doing Business” investment guidelines with an edition focused on Jamaica. The guidelines will identify opportunities for investors in the country’s tourism sector, with a focus on sustainable and resilient infrastructure.
  • Education: In Montego Bay, the UN Tourism delegation advanced plans to work with Jamaica’s Centre for Resilience on a number of new, targeted education programmes. UN Tourism will also work with the Ministry of Tourism to explore plans to establish a Tourism Academy in Collaboration with UN Tourism. The Academy would serve the wider Caribbean region.

“Resilience takes many forms,” the UN Tourism Secretary-General said opening the conference. “Every level of tourism must be ready to deal with shocks and emergencies and able to adapt to whatever challenge comes our way. For many developing countries, including the least developed countries, small island developing states, countries in Africa and middle-income countries – we cannot allow the lifeline of tourism to be cut for too long."

Jamaica’s Prime Minister welcomes UN Tourism

On the eve of the Global Tourism Resilience Day celebrations, Prime Minister Andrew Holness, met with Secretary-General Pololikashvili to discuss shared priorities for growing tourism in size and impact across both Jamaica and the wider Caribbean region. The Prime Minister also invited the UN Tourism leadership to join the official opening of Parliament.

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Nuevo Leon, MÉXICO

Nuevo Leon Sustainable Tourism Observatory

Member since

2024

Hosted by

Nuevo Leon Tourism Secretariat

Monitoring area

Nuevo Leon, México

INSTO location map

The Observatory requires an organizational structure in accordance with the declared objectives and strategies. In order to optimize its management, an Interinstitutional or decision-making Council must be formed, a Technical Group that assumes the different work, production and dissemination commissions or high-level research body, as well as various auxiliaries for both the generation, the design, presentation, and dissemination of information.

Tourism

FACTS & FIGURES

Figures

MISSION

To monitor, generate, concentrate, process, and disseminate reliable, updated, and continuous information about tourism in the State of Nuevo Leon, for the design of strategies and effective decision-making that enable greater competitiveness in the entity’s destinations.

CURRENT MONITORING PROCESSES

 The Sustainable Tourism Observatory of Nuevo Leon is a branch dedicated to the research, analysis, evaluation, and consultation of tourist activity in its various modalities, through intersectoral and multidisciplinary work that allows measuring and monitoring tourist activity, as well as other related variables.

KEY MONITORING AREAS

Tourism and Economy:
Integrate useful strategic information to maintain sustainable tourism of the destination in a natural and economic way, in addition to the use of means of transportation, stay and entertainment.
Environment:
Present indicators that affect tourism service providers and that contribute to the environment such as: use of clean energy, water savings, waste management, trees, environmental protection, among others.
Social and Cultural:
Concentrate indicators that reflect the processes of improvement, development and opportunities of people who are disadvantaged for optimal integration into society and culture.
Knowledge of Destiny:
Know the profile of the tourist who visits Nuevo León, through their sociodemographic variables, travel habits and media use. As well as indicators that allow measuring the overall satisfaction of the tourist in the different tourist services used.

DID YOU KNOW...

The climate of Nuevo Leon, characterized by its warmth and dryness, has influenced the gastronomy of the region. High temperatures and lack of rain have led inhabitants to develop food preservation techniques to ensure its availability throughout the year. These techniques include drying meats and making preserves, which have left a significant mark on neoleonesa cuisine. The Indigenous Mexicans of the Nuevo Leon region have developed ingenious techniques for preserving food in a challenging climate.

RESOURCES

CONTACT

NUEVO LEON SUSTAINABLE TOURISM OBSERVATORY
(OTSNL)

www.nl.gob.mx

eva.mendoza@nuevoleon.gob.mx

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Petén Sustainable Tourism Observatory

Petén Sustainable Tourism Observatory

Member since

2024

Hosted by

Guatemalan Institute of Tourism
(INGUAT)

Monitoring area

Petén, Guatemala

INSTO Map location

The department of Petén is located in the extreme north of Guatemala (north latitude 15° 90′ – 17° 81′ and west longitude 89° 22′-91° 43′), bordered to the north and west by Mexico, to the east by Belize, and to the south by the departments of Izabal and Alta Verapaz.

It represents almost a third of the national territory, with a territorial extension of 35,854 km², making it the largest department in Guatemala, as well as the largest sub-national entity in Central America.
 

For the optimal development of the Sustainable Tourism Observatory of Petén, a structure is required that contributes to the adequate organization to achieve the objectives and strategies established to obtain and develop the optimal work required for the Observatory.
 

Diagrama

FACTS & FIGURES

Facts and figures

MISSION

To measure, produce, systematize and constantly publish statistical information on tourism in Petén, to analyze tourist activity and support the planning, development and promotion processes for decision-making by organizations public, private and individuals.

CURRENT MONITORING PROCESSES

Flow monitoring of non-resident and resident visitors, measurement of local satisfaction with tourism and visitor satisfaction, direct employment in tourism, occupancy rate and offer hotel. Sustainable development in the country is based on the existing National Policy for Sustainable Tourism Development of Guatemala, which defines tourism as an engine of economic and social development for Guatemala and adopts the sustainability model as a transversal axis.

 

KEY MONITORING AREAS

Local satisfaction with tourism:
– Benefit of tourism for local people
– Employed local people in tourism

Destination economic benefit:
– Average tourism spend
– Economic spill

Employment:
– Trained staff
– Women employed in tourism

Tourism seasonality:
– Flow number of overnight visitors
– Percentage variation of visitors who spend the night in Peten

Governance:
– Number of tourism training courses taught in Peten
* Accredited service providers in professionalization courses in Peten

DID YOU KNOW...

Peten, known as the heart of the Mayan World due to the fact that, in the classic period of this civilization, there was the peak and glory of the Mayan culture, which evidenced cultural, artistic, scientific and astronomical knowledge advances, however, this civilization collapsed due to social aggravation and class conflicts, as well as external invasions.

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CONTACT
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UNWTO in Brazil to Begin Work on First Regional Office for the Americas

UNWTO in Brazil to Begin Work on First Regional Office for the Americas

UNWTO has continued to scale up its support for its Members across the Americas, with plans for a first Regional Office for the region advanced during an official visit to Brazil.

Secretary-General Zurab Pololikashvili led the UNWTO delegation to Rio de Janeiro and Brasilia (13-17 December), recognizing Brazil's strong support and commitment to tourism for development. In Brazil, Secretary-General Pololikashvili enjoyed bilateral meetings with President Luiz Inácio Lula da Silva and with the country's Minister of Tourism Celso Sabino.

First UNWTO Office for the Americas

At the 25th UNWTO General Assembly (Samarkand, Uzbekistan, 16-20 October), Member States voted to establish a first Regional Office for the Americas in Rio de Janeiro. The office will further enhance UNWTO's global presence on the ground, adding to a Regional Office for the Middle East in Riyadh, Saudi Arabia, a Regional Office in Nara, Japan, and its headquarters in Madrid, Spain.

The UNWTO Regional Office for the Americas will help guide tourism development not only in Brazil but across the whole region

  • Secretary-General Pololikashvili joined Minister of Tourism Celso Sabino and other high-level delegates to visit the location and oversee the first plans for the Regional Office.
  • Building on the plans set out at the General Assembly, UNWTO and the Government of Brazil hosted a special ceremony to celebration the official agreement for the Regional Office.
  • The start of the project has been heralded as a major opportunity to enhance Brazil's status as a tourism leader for the Americas as well as one of the leading global destinations.
  • The Regional Office for the Americas will focus on strengthening the promotion of investments. One of the first key outputs will be guidelines aimed at boosting green investments, recognizing the importance of biodiversity for tourism in the Americas. The Rio office will also develop a strategy around technical training for youth, allowing them to gain the professional skills they need to grow the sector throughout the region.

UNWTO Secretary-General Zurab Pololikashvili said: "The UNWTO Regional Office for the Americas will help guide tourism development not only in Brazil but across the whole region. Rio de Janeiro will be a true hub of leadership and ideas, with a focus on growing and targeting investments into the sector and harnessing tourism's power for sustainable and inclusive growth."

UNWTO talks tourism with President Lula

Reflecting the recognition of UNWTO's mission at the very highest political level in Brazil, Secretary-General Pololikashvili was warmly welcomed by President Luiz Inácio Lula da Silva. Their bilateral talks focused on shared priorities, including growing investments in tourism in both Brazil and across the region, and making the sector a driver of growth and opportunity.

In bilateral talks with Minister of Tourism Celso Sabino, UNWTO emphasized the enormous potential of tourism in the Americas…

Celebrating Tourism Excellence in Brazil

During the official visit, the UNWTO delegation joined in celebrations of the best tourism talent and leaders in Brazil. The National Tourism Awards ceremony (Brasilia, 16 December) recognized individuals and initiatives transforming the sector. UNWTO also joined the official opening of National Hall of Tourism.

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UNWTO Launches Tourism Investment Guidelines for Chile

UNWTO Launches Tourism Investment Guidelines for Chile

The tourism sector in Chile experienced a 52.9% growth in income 2022, new UNWTO research into the country’s status as a top destination for investors reveals. The latest edition of the UNWTO “Tourism Doing Business: Investment Guidelines” also makes clear the opportunities available to foreign investors and the challenges caused by both national considerations and global economic conditions.

Launched during the 2nd Tourism Investment Forum of Chile (Santiago, 7 December), "Tourism Doing Business: Investing in Chile" highlights the main attributes of the country as a tourist destination and as an attractive place to invest in the sector. The guidelines note:

  • Chile is characterized by its free market, diversified and resilient economy, its openness and understanding of global trends, as well as its support mechanisms for innovation readiness to adapt to new trends.
  • Solid macroeconomic fundamentals have allowed Chile to stay resilient in the face of changing global conditions and gradually diversify its economy, with mining, particularly copper, as a key sector.
  • In tourism, post-pandemic recovery shows 52.9% growth in the sector's income in 2022 compared to 2021. Furthermore, tourism represents 6.6% of total employment in the Chilean economy.

The UNWTO Guidelines showcase the enormous opportunities the tourism sector offers for investors – and the way in which investment is key to building a more sustainable, inclusive and future-proof sector

UNWTO Secretary-General Zurab Pololikashvili says: "Our focus on Chile caps a productive year for UNWTO as we promote investment in tourism, especially in the Americas. The UNWTO Guidelines showcase the enormous opportunities the tourism sector offers for investors – and the way in which investment is key to building a more sustainable, inclusive and future-proof sector."

Investments and tourism employment growing

The guidelines offer a comprehensive overview of the investment landscape in Chile. Key takeaways include:

  • A 31% increase in the flow of foreign direct investment (FDI) in 2022 compared to 2021, guided mainly by the reinvestment of profits and the expansions of capital.
  • Growing investments in tourism. Chile is ranked in the top 10 in Latin America and the Caribbean in greenfield FDI investment announcements in tourism.
  • In addition, the Plan of the Ministry of Public Works to Support Sustainable Tourism to 2030 (Plan Especial de Infraestructura del Ministerio de Obras Públicas de Apoyo al Turismo Sustentable a 2030), advances projects worth USD 4.188 billion until 2026.

Chile also stands out for the development of its innovation and entrepreneurship ecosystem, with support institutions such as the Production Promotion Corporation (Corporación de Fomento de la Producción - CORFO) and the Technical Cooperation Service (Servicio de Cooperación Técnica - SERCOTEC). In the tourism field, the Chilean government promotes investments in digital transformation and innovation, including awards from the National Tourism Service for innovative tourism products.

Value and Green Investments

The guidelines set out factors in making Chile an attractive value proposition for investors. These include the quality of its infrastructure, its entrepreneurial ecosystem, its focus on sustainable industries, and its tourist attractions, such as nature tourism, adventure and astrotourism, which stands out due to its clear skies, ideal for astronomic observation. The third chapter also provides an overview of business taxes and specific incentives for tourism investments in the country.

Looking ahead, the guidelines provide insights into green or sustainable investments in Chile, highlighting the country's strategies and commitments towards sustainability, including the transition towards carbon neutrality and the promotion of energy efficiency and resource conservation projects in the tourism industry.

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Cali - Valle del Cauca, COLOMBIA

Cali Tourism Observatory – SITUR Valle del Cauca

Member since

2023

Hosted by

COTELCO – Valle del Cauca

Monitoring area

Cali – Valle del Cauca, Colombia

The Cali Tourism Observatory is part of the Valle del Cauca Tourist Information System and is sponsored by the Government of the Valle del Cauca, the Mayor’s Office of Santiago de Cali, the business sector and the academy. The Observatory is dedicated to researching and monitoring tourism trends and patterns in the region. Its goal is to provide valuable information to tourism sector actors that allows them to make informed decisions, develop opportunities, promote destinations, and transform tourism in the region.

FACTS & FIGURES

MISSION

To build the necessary inputs so that the actors in the sector can make decisions, create opportunities, promote destinations and transform the region.

CURRENT MONITORING PROCESSES

SITUR Valle annually measures the sustainability of tourism in three dimensions: tourists, providers of tourism services, and residents of Cali.

For tourists, their level of tourist satisfaction and the number of tourists visiting the destination are measured.
For providers of tourism services, the degree of implementation of activities based on the Colombian Technical Standards for Sustainable Tourism is measured.
For resident households, the degree of impact of tourism and satisfaction with the existence of tourism in the city are measured.
These measurements have the three essential components of socio-cultural, economic, and environmental sustainability. These measurements are integrated into the municipality’s tourism sustainability management system in the monitoring, tracking, and continuous improvement matrix, which is used to make ongoing decisions for the destination.

KEY MONITORING AREAS

Destination Economic Benefit

Employment

Tourism Seasonality

Energy and Water Management

Solid Waste Management

Wastewater Treatment

Accessibility

Local Satisfaction with Tourism

DID YOU KNOW...

The city can be explored on the tourist routes designed, namely: Salsa Route, Gastronomic Route, Religious Route, Historical Route, City Tour, West Route, Mountain Route and MIO Cable Route, which cover different areas of the city and allows visitors to get to know it and live their experience up close. Also important is the Nature Tourism because in the city, there is the National Natural Park Farallones Cali.

RESOURCES
CONTACT

dirreccion@siturvalle.com

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