First INSTO Insights Webinar: Measurement of Local Satisfaction at the Destination Level

• All Regions
• 7 Dec 22

Wednesday, 7 December 2022 | Zoom Session

Satisfaction of local residents is considered one of the key factors for sustainable tourism development. Many residents either work directly in the tourism value chain or benefit from it indirectly, while many others only passively experience the impacts of tourism, whether positive or negative. Therefore, monitoring local satisfaction is key to long-term sustainable development and helps tourism policy makers and planners to effectively use tourism resources and identify potential problems and conflicts in a timely manner.

This INSTO Insights webinar discussed the experiences and insights of INSTO members and experts on measuring the satisfaction level of local residents toward sustainable tourism development, especially from the residents´ perspective on socio-cultural, economic, and environmental developments. Experiences was shared on various methodologies, such as the use of questionnaires and surveys, including the presentation of indicators such as the Tourism Intensity Index. The implications of these monitoring efforts in terms of informing policies and strategies was also discussed in more details.

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