Sandra Carvão is Chief of Tourism Market Intelligence and Competitiveness at the World Tourism Organization (UNWTO) since June 2018. Before that, she was Chief of Communications and Publications for 8 years until May 2018 where she was responsible for UNWTO’s strategic positioning.

Prior to this post, Sandra was Deputy Chief at UNWTO’s Market Trends, Competitiveness and Trade in Tourism Services Department between 2007 and 2010. During this period, Sandra coordinated the Tourism Resilience Committee created by UNWTO to address the impacts of the global economic crisis 2008-2009 on tourism. Prior to joining UNWTO in 2003, Sandra held a position as market manager in the Portuguese National Tourist Office in Lisbon. Sandra has a degree in International Relations, Economics Branch, by the Instituto de Ciências Sociais e Políticas/Universidade Técnica de Lisboa and a postgraduade degree in Marketing by the Universidad Complutense de Madrid.

Iva is a senior travel and tourism marketing professional who has been with Google for 6 years and she supports DMOs and tourism industry bodies through her role at Google's Global Tourism Acceleration Center. Prior to that she had managed Google’s relationship with some of the biggest travel and tourism companies including Emirates Airline, Dubai Tourism Board, Abu Dhabi Tourism Board. Before joining Google, Iva was a Marketing and E-Commerce Director at Croatia's leading hospitality company, Valamar Hotels & Resorts and a contributor to the Croatian National Tourism Strategy. She also spent seven years with a leading marketing agency in Croatia, as a Chief Strategist and Managing Director and she served as the National Coordinator for the Blue Flag and other sustainable tourism projects in Croatia.

Songül is an Analytical Lead specializing in the Government & Tourism sector at Google MENA. As part of the Global Tourism Acceleration Center, she is partnering with the largest DMOs globally, helping them unlock opportunities based on data and insights. Songül has been with Google for 9 years and has previously worked with the International Growth Team in Dublin, where she helped the largest travel aggregators and airlines to develop an internationalization strategy. Songül grew up in Belgium and lived in the US, New Zealand and Ireland before moving to Dubai to service MENA customers.

Welcome

Sandra Carvao, Chief, Market Intelligence and Competitiveness, UNWTO

The impact of COVID-19 on tourism: what was and what will be?

• Sandra Carvao, Chief, Market Intelligence and Competitiveness, UNWTO
• Iva Kutle Skrlec, Global Destination Marketing Partner, Google

Presentation of UNWTO and Google Insights Tools

• UNWTO Tourism Recovery Tracker
  Sandra Carvao, Chief, Market Intelligence and Competitiveness, UNWTO
• Destination Insights with Google
  Songül Cengiz, Global Tourism Analytical Lead, Google