Opening 2020 Global INSTO Meeting

• Dr. Dirk Glaesser, Director, Sustainable Development of Tourism, UNWTO, Moderator of the meeting

Updates on the latest developments in UNWTO's COVID-19 crisis response

• Mr. Manuel Butler, Executive Director, UNWTO

Recognition of the Tourism Observatory of the Canary Islands as new INSTO memberand Presentation

Keynote 1: The  role  of  public health for the responsible restart  of tourism

• Ms. Lisa Christensen, Yukon, Canada
• Dr. Andreas Dibiasi, The Sustainable Tourism Observatory of South Tyrol (STOST), Italy

Insights into Local satisfaction / Visitor satisfaction

Presentations by:

• Ms. Sarah Marsh, Manager, Yukon, Canada
• Prof. Dr. Harald Pechlaner, The Sustainable Tourism Observatory of South Tyrol (STOST), Italy
• Ms. Alba Lajusticia, Director, Barcelona Tourism Observatory, Spain
• Mr. Federico Esper, Director General, Buenos Aires Tourism Observatory, Argentina

Keynote 2: Destinations in the frontline of response and recovery, boosting the capacity of local actors

• Mr. Sérgio Guerreiro, Tourism Portugal

UNWTO’s recovery tracker and COVID-19 impact scenarios

• Mr. Michel Julian, Officer, Tourism Market Intelligence and Competitiveness, UNWTO

Governance: The role of INSTO observatories

Presentations by:

• Mr. Glenn Mandziuk, President & CEO, Thompson Okanagan Tourism Observatory (TOTA), BC, Canada
• Dr. Michael Volgger, Australia’s South West Tourism Observatory (ASWTO), Australia
• Ms. Miriam Adame Alcaraz, Technical Secretary, Guanajuato Tourism Observatory (GTO), Mexico

Open Discussion
Closing